Refund policy

RETURNS AND REFUNDS

This section only applies for consumers.

When a consumer makes a distance purchase a 14-day withdrawal period applies in accordance with EU consumer protection law. Right of withdrawal means that you as a consumer have the right to withdraw your purchase by notifying this within 14 days from the day you or a person specified by you have received the ordered product. Please note that this clause does not apply when you make a purchase representing a legal entity.

When you exercise your legal right of withdrawal within 14 days, you have the right to open the packaging and examine the product to the extent required in order to assess its character, quality and function. In these cases, you have the right to a full refund if you notify us within 14 days from the day you received the product. If you use your right of withdrawal within 14 days, we have the right to deduct an amount by which the value of the product has been reduced if you have used the product more than necessary to determine its character, quality and function. Such a deduction is made according to the product’s value upon return compared to the original value at the time of purchase.

You can use your right of withdrawal in several different ways. For easy handling, we recommend that you contact us at info@larsenwarner.com or you can also use the Swedish Consumer Agency’s standard form for exercising the right of withdrawal which you can find here. Our return address is Larsen Warner, Sturegatan 28, 11436 Stockholm, Sweden.

You will have to pay for the return shipping by yourself when you use your legal right of withdrawal. You are responsible for any damage or loss during the return shipping caused by you being negligent, for example when addressing or packaging the product. Artworks must be returned in perfect condition and in their original packaging, with accompanying documentation enclosed – including the Certificate of Authenticity and any other items within the package where applicable.

When you use your right of withdrawal within 14 days, we will, through our payment service provider, make your refund within 14 days from the day you notified us that you wish to exercise your right of withdrawal. However, we will not make the refund until we have received the returned goods or before you have shown that you have sent it to us. Refunds will be made to you using the same payment method you chose at the time of purchase, unless otherwise agreed. Note that depending on which payment option you chose at the time of purchase, it may take a few extra days for our payment service provider to administer the refund.

Larsen Warner will not refund any VAT or import charges. In some cases, you may be able to reclaim these costs from your local tax authorities.