Terms of service

TERMS OF USE

This page states the terms and conditions under which you use www.shop.larsenwarner.com. Any use of this website means that you agree to the following Terms of Use. These Terms of Use do not apply to the sale of goods – for this, please refer to our Terms of Sale.

Access to our site

Access to our site is free of charge. It is your responsibility to make any and all arrangements necessary in order to access our site. We may alter, suspend or discontinue our site, or any part of it, at any time and without notice. We will not be liable to you in any way if our site, or any part of it, is unavailable at any time and for any period.

Intellectual property rights

All content included on our site and the copyright and other intellectual property rights subsisting in that content, unless specifically labelled otherwise, belongs to or has been licensed by us. All content is protected by applicable Swedish and international intellectual property laws and treaties.

You may not reproduce, copy, distribute, sell, rent, sub-licence, store, or in any other manner re-use content from our site unless given express written permission to do so by us.

Links to our site

You may link to our site provided that you do so in a fair and legal manner, and providing you do not do so in a manner that suggests any form of association, endorsement or approval on our part where none exists; you do not use any logos or trademarks displayed on our site without our express written permission; and you do not do so in a way that is calculated to damage our reputation or to take unfair advantage of it.

Links to other sites

Links to other sites may be included on our site. Unless expressly stated, these sites are not under our control. We neither assume nor accept responsibility or liability for the content of third-party sites. The inclusion of a link to another site on our site is for information only and does not imply any endorsement of the sites themselves or of those in control of them.

Account

Certain parts of our site (including the ability to purchase goods from us) may require an Account in order to access them. You may not create an Account if you are under 18 years of age. If you are under 18 years of age and wish to use the parts of our site that require an Account, your parent or guardian should create the Account for you and you must only use the Account with their supervision.

When creating an Account, the information you provide must be accurate and complete. If any of your information changes at a later date, it is your responsibility to ensure that your Account is kept up-to-date.

We recommend that you choose a strong password for your account. It is your responsibility to keep your password safe. If you believe your Account is being used without your permission, please contact us immediately. We will not be liable for any unauthorised use of your Account.

You must not use anyone else’s Account without the express permission of the user to whom the Account belongs.

Any personal information provided in your Account will be collected, used, and held in accordance with your rights and our obligations under the law, as outlined in our Privacy Policy.

If you wish to close your Account, you may do so at any time. Closing your Account will result in the removal of your information. Closing your Account will also remove access to any areas of our site requiring an Account for access.

Communication from us

If we have your contact details, we may from time to time send you important notices by email. Such notices may relate to matters including, but not limited to, service changes and changes to these Terms and Conditions.

We will never send you marketing emails of any kind without your express consent. If you do give such consent, you may opt out at any time. Any and all marketing emails sent by us include an unsubscribe link. If you opt out of receiving emails from us at any time, it may take up to 14 business days for your new preferences to take effect.

For questions or complaints about communications from us (including, but not limited to marketing emails), please contact us.

Disclaimers

Nothing on our site constitutes advice on which you should rely. It is provided for general information purposes only.

Our liability

To the fullest extent permissible by law, we accept no liability to any user for any loss or damage arising out of or in connection with the use of (or inability to use) our site or the use of or reliance upon any content included on our site.

We exercise all reasonable skill and care to ensure that our site is free from viruses and other malware. However, we accept no liability for any loss or damage resulting from a virus or other malware, a distributed denial of service attack, or other harmful material or event that may adversely affect your hardware, software, data or other material that occurs as a result of your use of our site or any other site referred to on our site.

Acceptable usage policy

You may only use our site in a manner that is lawful. You must not use our site in any way, or for any purpose, that is unlawful or fraudulent.

Privacy and cookies

Use of our site is also governed by Our Cookie and Privacy Policies

 

TERMS OF SALE

This page states the Terms of Sale under which goods are sold by us to customers through the website. Please read these Terms of Sale carefully and ensure that you understand them before ordering any goods from our site.

Goods, pricing and availability

We make all reasonable efforts to ensure that all images and descriptions of goods available from us correspond to the actual goods. Please note however, images of goods are for illustrative purposes only. There may be slight variations in colour between the image of a product and the actual product sold. Images and/or descriptions of packaging are for illustrative purposes only, the actual packaging of goods may vary.

We cannot guarantee that goods will always be available. Stock indications are provided on our site where possible, however such indications may not always be accurate.

When ordering, the prices that are stated on the website at the time of ordering apply. We reserve the right to change prices and to add, alter, or remove special offers from time to time and as necessary.

If the price or information regarding a product listed on the website is incorrect and you realized or should have realized this, the price or information will not apply to the purchase. In such cases, we will contact you as soon as possible.

We offer different payment options and you can choose which payment option that you want to use. The possible payment options that you can choose from are always stated in connection with your order. Additional costs may apply, depending on the option you choose. You can read more about our payment options and the costs for these here. We, and the payment service providers, have the right to choose which payment options we offer, which can differ from time to time.

Please be aware that international orders may be subject to relevant customs duties of the destination country. These duties are payable by you, the customer. Customs fees should be paid upon arrival and are in addition to shipping and handling costs. We cannot discount or reimburse you for these costs.

Agreement and orders

Some of these terms only apply for consumers, and not if you make a purchase by representing a legal entity. Which terms that only apply for consumers is explained when applicable.

Our site will guide you through the ordering process. Before submitting your order, you will be given the opportunity to review your order and amend it. Please ensure that you have checked your order carefully before submitting it.

If, during the order process, you provide us with incorrect or incomplete information, please contact us as soon as possible. If we are unable to process your order due to incorrect or incomplete information, we will contact you to ask to correct it. If you do not give us the accurate or complete information within a reasonable time of our request, we will cancel your order. If we incur any costs as a result of your incorrect or incomplete information, we may pass those costs on to you. 

If you make a purchase by representing a legal entity, you accept these terms on behalf of the legal entity and ensure that you have the authority to accept these terms and the purchase you make for the legal entity.

To make a purchase, you need to have the right to enter into an agreement in accordance with applicable law, e.g., be of legal age to enter agreements and not be under legal guardianship.

When you have completed your purchase, you will receive a receipt to the email address that you provided in connection with the purchase. The receipt is a confirmation that we have received your order but is not a confirmation that a binding agreement has been entered into. A binding agreement is only entered into when we confirm your purchase and send a final order confirmation with a receipt.

We will notify you by email to your email address if a binding agreement cannot be entered. If we have taken payment, any such sums will be refunded to you as soon as possible and in any event within 30 days.

Delivery

We aim to get orders to you in 3 weeks. This can change depending on individual editions and production times. If delivery will be longer for a particular edition, this will be noted in that edition’s description. We always strive to deliver your order within the estimated time for delivery. Obviously, there are occasional situations when shipping is delayed due to circumstances out of our control. In these rare instances we ask for your patience, and we will liaise with the couriers to resolve the situation.

We ship all orders on our standard service using our shipping partner DHL. Depending on what goods you order, shipping fees differ.

If for any reason we are unable to deliver the goods to your chosen delivery address, we will leave a note informing you that the goods have been returned to our premises with instructions for arranging re-delivery. If you do not collect the goods or arrange for re-delivery, we will contact you to ask for further instructions. We have the right to charge a fee which corresponds to our costs for shipping in cases where you do not collect your goods. If we cannot contact you despite our reasonable efforts, or we cannot arrange re-delivery or collection, we may end the contract and issue you with a refund but may deduct a reasonable sum in compensation for any net costs incurred by us as a result.

Delivery shall be deemed complete and the responsibility for the goods will pass to you once we have delivered the goods to the address you have provided.

Right of withdrawal

This section only applies for consumers.

When a consumer makes a distance purchase a 14-day withdrawal period applies in accordance with EU consumer protection law. Right of withdrawal means that you as a consumer have the right to withdraw your purchase by notifying this within 14 days from the day you or a person specified by you have received the ordered product. Please note that this clause does not apply when you make a purchase representing a legal entity.

When you exercise your legal right of withdrawal within 14 days, you have the right to open the packaging and examine the product to the extent required in order to assess its character, quality and function. In these cases, you have the right to a full refund if you notify us within 14 days from the day you received the product. If you use your right of withdrawal within 14 days, we have the right to deduct an amount by which the value of the product has been reduced if you have used the product more than necessary to determine its character, quality and function. Such a deduction is made according to the product’s value upon return compared to the original value at the time of purchase.

You can use your right of withdrawal in several different ways. For easy handling, we recommend that you contact us at info@larsenwarner.com or you can also use the Swedish Consumer Agency’s standard form for exercising the right of withdrawal which you can find here. Our return address is [ange address].

You will have to pay for the return shipping by yourself when you use your legal right of withdrawal. You are responsible for any damage or loss during the return shipping caused by you being negligent, for example when addressing or packaging the product. Artworks must be returned in perfect condition and in their original packaging, with accompanying documentation enclosed – including the Certificate of Authenticity and any other items within the package where applicable.

When you use your right of withdrawal within 14 days, we will, through our payment service provider, make your refund within 14 days from the day you notified us that you wish to exercise your right of withdrawal. However, we will not make the refund until we have received the returned goods or before you have shown that you have sent it to us. Refunds will be made to you using the same payment method you chose at the time of purchase, unless otherwise agreed. Note that depending on which payment option you chose at the time of purchase, it may take a few extra days for our payment service provider to administer the refund.

Larsen Warner will not refund any VAT or import charges. In some cases, you may be able to reclaim these costs from your local tax authorities.

Complaints

This section only applies for consumers.

If there is something wrong with your goods, you as a consumer have the right to make a complaint about the goods in accordance with mandatory consumer protection legislation that applies in the country where you have your usual place of residence.

We abide by Swedish consumer law (Konsumentköplagen) which means you have the right to make a claim for three years after you have received a faulty item. This is provided you have followed any relevant instructions for care and have handled the products with normal caution and care. In the case of a claim, please contact us and we will help you through the process. We will ask you for picture proof which clearly shows the fault/defect.

In the event of a claim, the fault must be reported as soon as possible or as soon as the fault has been discovered. Reporting a fault in the product within two months of you discovering the fault or within two months from when you should have discovered the fault is always considered to be within a reasonable time. We strongly recommend inspecting the product as soon as possible after receiving it, so that any possible fault can be discovered immediately, and that there can be no doubt that the damage was not inflicted after you received it. If customer service has approved your claim and have asked you to send the product back to us, we cover return shipping. We will then help you further with your complaint. Our return address is [ange address].

To make your complaint, we recommend that you contact us at info@larsenwarner.com as soon as possible after you have discovered the defect. When the complained product has been received and it has been established that the complaint is justified, we will reimburse you in accordance with applicable law.

Please note that we have the right to refuse a complaint if it turns out that the product is not defective according to applicable law. If the claim is not justified according to consumer protection legislation, we have the right to charge you a fee which corresponds to our costs for shipping the product.

Cancelling and returning goods if you change your mind

All requests for cancellations or adjustments must be made within 24 hours of your order being placed. Unfortunately, we cannot accommodate any requests made after this time, as the goods will have been sent to our packing partner to be shipped to you. Of course, you can exercise your right of withdrawal if you are a consumer, as described above.

Our obligations

If there is any defect in your product or if the delivery is delayed, we are responsible for the damage you as a consumer suffered as a result of the defect or delay in accordance with applicable mandatory consumer protection legislation. We are not be liable for damages caused by unforeseen circumstances beyond our control, for example wars, natural disasters or WHO characterized pandemic, which we could not reasonably have foreseen (Force Majeure). However, as a consumer you always have the right to cancel the purchase in accordance with mandatory consumer protection legislation.

Special terms if you make a purchase as a representative of a legal entity

If you make a purchase as a representative of a legal entity, the clauses in these Terms of purchase aimed to consumers will not apply, i.e., the section regarding right of withdrawal, complaints and our obligations.

To customers acting as legal entities, we will in no event be liable for (i) any indirect, incidental, special, consequential, punitive or tort damages, nor (ii) for any loss of production or for lost profits, savings or revenues of any kind (whether direct, indirect or consequential). In addition, in no event shall our total liability for all damages, losses and causes of action exceed an amount equivalent to the amount paid or payable by the customer to us for the product causing the damage, loss or cause of action.

 

Transfer of obligations

We may transfer (assign) our obligations and rights under these Terms of Sale (and under the Contract, as applicable) to a third party. This may happen, for example, if we sell our business. If this occurs, you will be informed by us in writing. Your rights under these Terms of Sale will not be affected.

Other

We have the right to change these Terms of Sale, but the terms that you approved at the time of your purchase will always apply to that purchase. All changes will be stated in the latest published version of the Terms of Sales on the website. Changes will be effective from the time you have accepted the Terms of Sale, i.e., in connection with you making a new purchase on the website.

The failure of us to exercise any right under the agreement or the failure to point out any particular condition attributable to the agreement shall not constitute a waiver by a party of such right.

We are a Swedish company providing the website and selling from Sweden. These Terms of Sale shall therefore be interpreted and applied in accordance with Swedish law. If any provisions of these Terms of Sale would be considered invalid or unenforceable by any competent court, authority or alternative dispute resolution body, the other parts of that provision and all other provisions of these Terms of Sale will remain valid and fully enforceable in accordance with applicable law. We never intend to limit your mandatory rights as a consumer.

Questions, disputes and complaints

You are welcome to contact us if you have any questions or complaints regarding your order. You can easily reach us via info@larsenwarner.com.

In the event of a dispute, we will comply with decisions from alternative dispute resolution bodies. You can contact The National Board for Consumer Disputes (ARN). You can contact ARN through their website or by sending a letter to Box 174, 101 23 Stockholm.

You also have the right to complain via EU’s web-based dispute resolution platform, which you can access here.

Notwithstanding the above, any disputes may also be settled in any competent court where you as a customer are domiciled.